Refund policy
Returns & Refund Policy
Returns & Refund Policy – Lou Lou Clothing
At Lou Lou Clothing, we want you to shop with confidence. If there is an issue with your order, please contact us and we will do our best to assist you.
Returns
We accept returns within 14 days of delivery for eligible items. To be accepted, items must be unused, unworn, in their original condition, and in the original packaging.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons or final sale conditions. Gift cards and sale items are non-returnable unless otherwise stated.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can review your request and offer an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you if your refund is approved. If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Exchanges
We do not guarantee exchanges. If you need help with sizing or received the wrong item, please contact us and we will do our best to help.
How to Request a Return
To request a return, please contact us at:
Email: support@loulouclothing.info
Please include
- Your full name
- Your order number
- The reason for your return
- Photos, if the item is damaged or incorrect
Contact
If you have any questions about our Returns & Refund Policy, please contact us at:
Email: support@loulouclothing.info